Architecting for AI safety & compliance in Financial Services
Financial organizations struggle with costly, uneven customer support that makes customer service and regulatory compliance difficult & expensive. We envision seamless, AI-assisted processes that make your service agents effective and cost efficient, and learn & improve from the get go.
How is your customer service performing?
Our solutions are sharply targeted at Customer Service.
Agent Challenges
- Do you have high agent turnover?
Can you train new customer service agents quickly?-
Quality
- How is the quality and consistency of service?
- Ever been fined for deviations?
Productivity
- Thinking of AI as a way to improve productivity?
- How many cases per day does your service agent solve? (The industry average is 20-30)
Consumer Complaint Manager
Our AI-driven solution is tailored for effective customer service, complaint resolution, and regulatory compliance and reporting.
Our document understanding technology leverages Generative AI tools and your customized datasets, to meet your specific needs, ensuring our technology evolves with the market.
We integrate with all modern workflow platforms like Jira & Service now.
All financial businesses must meet complex, evolving operational requirements. Our resources encompass financial regulatory frameworks, updated regularly to reflect changes in laws or regulations.
Unlock the Future of Financial Customer Service
We have crafted AI customer service agents to
- Handle highly complex summarization, classification, and task lists.
- Participate in workflow automation with high-quality outputs.
Our Co-founders
Bringing deep technical expertise and business acumen to transform customer service with AI.
With a Ph.D. in Electrical Engineering and a long career in NLP, including IBM Watson Labs, Nelson brings cutting-edge research to life through his hands-on machine learning work.
A seasoned fintech executive & entrepreneur with deep technical roots, Carlos has led engineering and product teams as CTO and CPO. He blends strategic insight with hands-on execution to deliver scalable, human-centered products.
Antonio combines deep sales expertise with sharp business acumen to close multimillion-dollar deals across diverse markets. He focuses on operational excellence and strategic growth in global contexts.
A leading AI and NLP researcher with decades of academic and industry experience IBM Watson Lab, Wlodek has made foundational contributions to natural language understanding and its application in business.
Get in Touch
Let us know how we can help your journey